Fine! But what does it have to do with Krishna's devotees? We have holy name and Srila Prabhupada's books!
HH Bir Krishna Goswami says: Yes, pure chanting and hearing on a regular basis purifies one so one can understand one's spiritual identity.
Empathic Communication doesn't purify the heart, yet helps us be introspective so that we can identify our needs without guilt and be stable and happy in spiritually advancing and meeting the ultimate need of a loving relationship with Radha and Krishna.